At KT WORLD TRADING, we strive to ensure your complete satisfaction with every purchase. If you need to return a product, please review the following guidelines:
- Return Eligibility: To be eligible for a return, the product must be in its original, unused condition with all packaging intact, including the original shipping container. The product should be accompanied by the receipt or proof of purchase.
- Condition of Goods: If the product has been used or damaged by the customer, we are unable to offer a refund. Please ensure that the item is returned in its original, resalable condition.
- Return Transit: KT WORLD TRADING is not responsible for any loss or damage that may occur during the return shipment. We recommend using a reliable courier and ensuring the package is properly secured.
- Refund Process: Once we receive and verify the returned product, we will process your refund. The refund will be issued to the original payment method and will be completed within 7 working days after confirmation.
- Damaged or Defective Products: We do not accept returns, exchanges, or refunds unless the product was damaged or defective before delivery to you. If you receive a damaged or broken item, please contact us immediately so we can resolve the issue.
To return or exchange an item, please send it to the following address:
KT WORLD TRADING
No. 15, Jalan Sungai Jeluh 32/201,
Persiaran Sungai Hampar, Seksyen 32,
40460 Shah Alam, Selangor, Malaysia.
If you have any questions or need assistance, please feel free to contact us at officegapsupply@gmail.com or call us at 011-56220084 / 014-200 8800. We’re happy to help!
Thank you for choosing KT WORLD TRADING.